Refund Policy

Right of withdrawal

After receiving the order, the purchaser has the right to withdraw from the contract entered into with the e-store within 14 days.

The right of withdrawal does not apply if the purchaser is a legal person.
To exercise the 14-day right of withdrawal, you must not use the ordered goods in any way other than is necessary to ensure the nature, characteristics, and functioning of the goods in the same way you would be allowed to test the goods in an actual store.

In case the purchaser uses the rights of withdrawal, it may submit an application in a free form indicating name, surname, contact details, name of the product, price and the reason to withdraw of the certain product.

The purchaser shall bear the cost of returning the goods, except in cases where the reason for the return lies in the fact that a refundable product does not comply with the order (e.g. a wrong or defective product).

The purchaser must return the goods within 14 days of the submission of the declaration of withdrawal or submit evidence that they handed over the goods to the carrier within the aforementioned period.

Upon receiving the returned goods, the online store shall return to the purchaser, immediately but no later than after 14 days, all of the payments received from the purchaser based on the contract.
The online store has the right to refuse to make a refund until the goods being returned are received or until the buyer has provided proof of returning the products, whichever occurs first.

If the buyer has clearly chosen a different form of shipment than the cheapest usual form of shipment offered by the online store, the store is not required to compensate the cost exceeding the usual shipping cost.

When receiving a product, the purchaser needs to make sure that the product (for example, by name, look etc.) is the same that was ordered. It is recommended not to open the packaging of the product itself, namely, not to start using the product, because in that case the online store reserves the right not to accept the application of the withdrawal and withhold the refund. The online store warns that cosmetic products cannot be reused or sold repeatedly at a reduced price if the packaging has been physically opened (i.e., have been used a cream dispenser, unscrewed beard oil bottle etc.). This is due to the fact that the product can be accessed by various microorganisms, which can affect the quality of the product. In addition, if the purchaser wants to buy a product in person, the purchaser is offered to look at it, feel and smell the product which has been put out for the testing purposes.

English en