Terms And Conditions
The owner of the online store IK MANFUL, 42102043329, (hereinafter referred to as the online store) is located at Zvaigznu street 22, Lielvarde, Latvia.
The validity of contract of sale, product and price information
The conditions of sale apply to purchases of goods from the online store.
The prices of the products sold in the online store are indicated next to the products. A fee for shipping is added to the price.
The shipping cost depends on the location of the purchaser and the shipping method. The shipping cost is displayed when the purchaser places the order.
All prices are in Euros (€).
Product information is provided immediately adjacent to the product in the online store.
Placing an order
Add the desired products to your shopping basket to order them. Fill in all of the required fields and choose the most suitable shipping method to complete the order. The total cost is then displayed on the screen. This can be paid securely via the following payment methods provided by Maksekeskus AS:
- Estonian bank links: Swedbank, SEB, Luminor, LHV, Coop Pank, Pocopay and Liisi ID
- Latvian bank links: Swedbank, SEB, Citadele and Luminor
- Lithuanian bank links: Swedbank, SEB and Luminor
- Finnish bank links: Aktia, Ålandsbanken, Danske, Handelsbanken, Nordea, Oma
- Säästopankki, Pohjola, POP Pankki, S-Pankki, Säästopankki
- Visa / MasterCard credit card payments
- Pay later solutions: Slice, Liisi ID, Finora Credit
NB! When using a bank link payment confirm the order and then click on the ‘Return to merchant’ button.
The personal data necessary for the execution of payments is transferred to authorized processor Maksekeskus AS. The contract enters into force when the amount payable is transferred to the bank account of the online store.
If we cannot deliver the ordered goods due to stock running out or for any other reason, the purchaser will be informed as soon as possible and the money paid (including the shipping cost) will be refunded promptly, but no later than within 14 days of receiving the notification.
Shipment
Goods are shipped to the following countries: Latvia, Estonia, Lithuania, Finland, if it is necessary to send to another country, please contact us - info@manfulcosmetics.com
These options are available for receiving the order: Omniva, DPD, Express mail
The purchaser bears the shipping cost and the respective price information is displayed next to the shipping method.
All shipments within Latvia generally arrive at the destination specified by the purchaser within 2 - 4 business days of the date of entry into force of the contract of sale. All shipments outside of Latvia are guaranteed to arrive within calendar days. We have the right to ship goods in up to 45 calendar days in exceptional cases.
Defective goods
The online store is responsible for the non-compliance of goods sold to a purchaser with the terms and conditions of the contract or for deficiencies which already existed at the time of delivery and which occur within six months. Please see the Refund policy where is explained the first actions when you receive the goods, so you could still retain the rights to a refund.
The purchaser has the right to turn to the online store within six months days of the occurrence of a defect by e-mailing info@manfulcosmetics.com or calling +371 27845433.
The online store is not liable for any defects arising after delivering the goods to the purchaser.
If goods bought from the online store have defects for which the online store is responsible, the online store will replace the defective goods. If the goods cannot be replaced, the online store shall return to the purchaser all of the payments involved in the contract of sale.
The online store will respond to the consumer ́s complaint in written form or in a form that enables written reproduction within 15 days.
Direct marketing and processing of personal data
The online store only uses the personal data entered by the purchaser for processing the order and sending goods to the purchaser. The online store forwards personal data to the transport service provider in order to deliver the goods.
The online store sends newsletters and offers to the purchaser’s e-mail address only if the purchaser has expressed their wish to receive them by entering their e-mail address on the website and indicating their desire to receive direct mail.
The purchaser is able to opt-out of offers and newsletters sent to their e-mail address at any time by letting us know via e-mail or by following the instructions in an e-mail containing an offer.
Settlement of disputes
All complaints made by a purchaser about the online store must be e-mailed to or submitted by calling.
If the purchaser and the online store are not able to settle the dispute by agreement, the purchaser may contact the Consumer Dispute Committee. The Consumer Dispute Committee is competent to resolve disputes arising from a contract between a purchaser and the online store. The resolution of disputes by the Consumer Dispute Committee is free of charge for the purchaser.
A purchaser may also turn to the dispute resolution bodies of the European Union.
